INTRODUCTION

ParoTravel Infosolutions Private Limited is committed to protecting your privacy and takes its security responsibilities regarding customer data very seriously. This policy explains how we protect your privacy and how we use customer information. This page will be updated if and when ParoTravel Infosolutions Private Limited decides to alter its policy. You should periodically check this page to ensure that you are happy with any changes. This policy becomes effective on April 1, 2023.

USE OF CUSTOMER INFORMATION

We require specific information in order to process your reservations. ParoTravel Infosolutions Private Limited collects the information you provide, including name and job title, contact information, including email address, demographic information such as postcode, preferences, and interests, and other information relevant to customer surveys and/or offers, as well as information we learn about you from your use of our service and your visits to our website and/or app and other sites accessible through them. We also collect information regarding the transactions you conduct, including payment card information.

We may collect additional information in connection with your participation in promotions or contests we offer, as well as the information you provide when providing us with feedback. Your information will be used to provide and customise our service. Additionally, we will use your contact details to communicate with you. We may use your information to send you offers and news about the products and services of ParoTravel Infosolutions Private Limited or those of other carefully selected companies that we believe may be of interest to you. For these purposes, we may contact you by mail, email, phone (including SMS), or fax. Your confirmation emails (which may contain information about taxi reservations or other services booked via our websites) may contain promotional materials from third parties that we believe may be of interest to you. Your information may be used for the following purposes: accounting, billing, and auditing; credit or other payment card verification and screening; safety, security, health, administrative, and legal purposes; statistical and marketing analysis; systems testing, maintenance, and development; customer surveys; customer relations; and to assist us in any future dealings with you, such as identifying your requirements and preferences.

Through the use of various technologies and methods, such as Internet Protocol (IP) addresses and cookies, information is also collected passively. These methods neither collect nor store personally identifiable information. Your Internet Service Provider (ISP) assigns your computer an IP address so that you can access the Internet. It is generally regarded as non-personally identifiable information because, in most instances, an IP address can only be traced back to your Internet service provider (ISP) or to a large company or organisation that provides you with Internet access (such as your employer if you are at work). We use your IP address to administer and improve the site, as well as to help diagnose server-related issues.

We appreciate customer feedback because it allows us to enhance our service. We may contact you by mail, phone, email, or fax in order to solicit your feedback. Please be aware that there may be instances where it is necessary for us to communicate with you for administrative or operational purposes, such as informing you of changes to booked taxis.We may also use and analyse the information we collect in order to administer, support,enhance, and expand our operations.Your information will be stored in our systems, which are located on our premises or those of a designated third party. We may also grant access to your information to third parties acting on our behalf for the purposes outlined in this policy or for other purposes with your consent.

OTHER WEBSITES

Our website may contain links to other relevant websites. However, once you have used these links to leave our site, you should be aware that we have no control over the content or practises of the destination website. Therefore, we cannot be responsible for the protection and privacy of any information you provide while visiting such sites, and this privacy statement does not apply to such sites. You should proceed with caution and review the websites privacy statement.Your personal information will not be sold, distributed, or leased to third parties unless we have your permission or are required by law to do so. If you consent, we may use your personal information to send you promotional information about third parties that we believe you may find interesting.

INFORMATION

Please write to or email us as soon as possible at the above address if you believe that any information we are holding on you is incorrect or incomplete. We will promptly correct any incorrect information discovered.

DISCLOSURE

We do not disclose any information you provide via travelparo.com and/or the app to third parties, except for the following exceptions:

As part of our booking process and to provide our services, we may share your information with a co-traveller (if you are a car owner) or another car owner (if you are a co-traveller).

If we are required to disclose or share your personal information to comply with the law, we will do so (for example, if required to do so by a court order, for the purposes of preventing fraud or other crimes, or upon requisition made by government agencies).to enforce any terms of service that apply to any of the travelparo.com services, as well as any other applicable terms and conditions or agreements for our services.

Where you have made a booking through travelparo.com with a user of one of our international partner websites or where you have used travelparo.com to interact with a third party, we may share your information with our international partner websites.

We may transfer your personal information to a third party as part of the sale of some or all of our business and assets to a third party or as part of a business restructuring or reorganisation, but we will take measures to protect your privacy rights.

To protect the rights, property, or safety of ParoTravel Infosolutions Private Limited, the users of travelparo.com, or any third party. This includes exchanging information with other companies and organisations for fraud prevention and credit risk reduction.

We occasionally make certain third-party offers available on our website. If you accept the offer, we will share your contact and billing information with the third party that made the offer available to you.

YOUR ACCOUNT

By using travelparo.com, you consent to ParoTravel Infosolutions Private Limiteds collection and use of this information in the manner outlined above.

QUERY

Please contact our customer service department if you have any further questions regarding our privacy policy or its implementation. If we decide to change our privacy policy, we will update this page so that you are always aware of the information we collect, how we use it, and under what circumstances we disclose it.