Terms and Conditions

INTRODUCTION

Your use of the products and/or services (hereinafter referred to as “Services”) currently provided or to be provided in the future by ParoTravel Infosolutions Private Limited, its subsidiaries, affiliates, licensors, associates, and partners (hereinafter referred to as “PIPL” or “Company”) through the website www.TravelParo.com (hereinafter referred to as “Website”) and/or the mobile application TravelParo is subject to the Terms that refer to all services that the Company offers to you through your use of the website. The website or application is a platform for connecting consumers with independent valid permit holder drivers or vehicle operators. PIPL will make all reasonable efforts to connect you with a service provider; however, the services are contingent on the service provider’s availability in or around your location at the time you request transportation services. By using the website, the app, or customer service, you acknowledge that PIPL is not a provider of transport services. It is the responsibility of the service provider to provide transport services, which can be requested via the website, mobile application, or customer service. PIPL merely acts as an intermediary between you and the service provider. It has been clarified that the company does not offer taxi services directly. The service provider will provide you with taxi service. Before the user confirms the reservation, the user will be provided with complete information about the service provider; therefore, the reservation is subject to the contract between you and the service provider. PIPL will never enter into such an agreement. You acknowledge that the terms are legally binding. You agree that only in accordance with the terms can the services offered on the website and/or the app be accessed, and you are solely responsible for complying with the terms at all times. You are responsible for being aware of and agreeing to abide by the published and periodically updated or modified Terms as published by PIPL. If any judicial or quasi-judicial body in India determines that any of the Terms are unlawful, invalid, void, or unenforceable for any reason, this will not affect the validity and enforceability of the remaining Terms. Our failure or delay to act or exercise any right or remedy with respect to a breach of any of the Terms by you shall not constitute a waiver of our right to act with respect to the breach in question or any prior, concurrent, subsequent, or similar breaches. We reserve the right to amend, modify, or alter any of the terms of this agreement at any time, so it is in your best interest to review them frequently. We will notify you of such changes by sending an email to the address you provided during registration or by posting the amended agreement on the website and/or app. These modifications may involve alterations to any of the terms. If you do not agree with the terms of the amended agreement, you may terminate your account and your use of the services by notifying us of your decision. Your continued use of the services will be regarded as acceptance of the modified terms of the agreement.

USER(S) ELIGIBILITY

User(s) refers to any individual, business entity, or organization that legally operates in India or abroad and uses and has the right to use the services provided by PIPL. Our services are accessible only to those individuals and organizations that can form legally binding contracts in accordance with the law in effect. Therefore, according to Indian law, the user(s) cannot be a minor, i.e., they must be at least 18 years old to use our services. To use the services, a user must register for a user account and provide all mandatory information truthfully and accurately. PIPL informs its users that they must abide by the applicable laws while using the website and/or app. PIPL is not responsible for any potential consequences resulting from your use of the website and/or app. PIPL reserves the right to refuse service at any time.

PACKAGES AND CANCELLATION POLICY

Until a final confirmation is received, any itinerary that is mentioned in the package is merely a suggestion and is therefore subject to change.

For domestic packages, a 60% upfront payment is due at the time of booking confirmation. Ten days prior to the departure date, the remaining 40% must be paid.

For the International Package, 100% upfront payment is required at the time of booking confirmation.

Domestic packages have a 25% cancellation fee if made more than 60 days prior to the departure date. If cancelled within 60 days of the departure date but more than 30 days beforehand, there is a 50% cancellation fee. If cancelled within 30 days but more than 15 days prior to the departure date, there is a 75% cancellation fee. If you cancel within 15 days of your departure date, you will receive no refund.

GST will be applied to cancellation fees.

For airline cancellations, the cancellation policy shall be in accordance with actuals, and an additional service fee shall be charged for each cancellation. The cancellation policy will be modified during peak season and disclosed to clients when each package is confirmed.

OTHER IMPORTANT NOTICES:

1. Service that is not used will not be refunded.
2. Once issued, coach, ferry, and sightseeing tickets are non-refundable.
3. The exchange rate will be taken into account the day you make your final payment.
4. If the user is late, it will be deemed a no-show, and no refund will be given.
5. The driver will only wait for 30 minutes in the case of SIC [Seat in Coach] and/or private transfers; after that, it will be regarded as a no-show.
6. Only the itinerary is used to reserve all vehicles. Any additional miles traveled, additional services used, or itinerary changes will incur additional fees.
7. No cooking of any kind is allowed inside the hotel. Heavy fines are imposed on the passenger if they break the rules.
8. Wi-Fi accessibility is subject to the hotel, resort, or camp’s policies.
9. We won’t be held liable if any valuables, passports, or other items are lost while you’re traveling.
10. If there is any passport damage during the visa application process, while on a tour, or at the airport, we will not be held liable for any repercussions.
11. Please read the emails carefully and comprehend the information as well as the costs. Once the booking is complete, all email correspondence with the client will be included in the contract.
12. Keep in mind that you must follow all COVID guidelines. Any fine resulting from failure to follow COVID protocols will be the responsibility.
13. Please check all of your travel documents, including your flight tickets, against your original passport. If there are any discrepancies, please update your information within 24 hours of receipt. Otherwise, the travel agency is not liable.
14. All Indian and foreign nationals are required to present proper identification at check-in, per a directive from the Indian government. Passport and visa together, voter identification card, and current driver’s license are all acceptable forms of identification. A picture must be on every document.
15. If a valid ID is not presented, hotels, camps, or any other type of lodging may refuse a guest request to stay. Any problems relating to ID proof are not the company’s responsibility.
16. Many hotels offer extra mattresses in place of an extra bed for adults who require them. Please let us know in advance if you only want an extra bed rather than an extra mattress.
17. It is assumed that the traveler is healthy enough to go on the trip. Please let us know in advance if you have any serious health conditions or allergies, particularly food allergies.
18. Many small hotels and resorts lack lifts, so please let us know in advance if you struggle with stairs.
19. The typical check-in and check-out times at hotels are 14:00 and 11:00, respectively. If not included in the price, early check-in or late checkout will incur fees. If you would like a complimentary early check-in or late checkout, kindly contact the hotel directly. Please be aware that hotels may impose additional fees for Wi-Fi or room heaters. In the event that the typical package does not include this, the hotel should be paid for these fees.
20. Meals that are part of a package will be served according to a set menu on a fixed or buffet basis. Any items that are not on their ideal buffet or fixed menu will incur an additional fee when consumed. The menu and available items for the menu are decided by hotels. Some hotels have a meal credit policy in place of a buffet or fixed menu when there is low occupancy. The amount of the meal credit is determined by the hotel management, and any additional charges must be made directly to the individual hotel. Many hotels charge extra for food or packing when providing room service.
21. If a vehicle breaks down for any reason, including technical issues, we will do everything in our power to find a replacement vehicle as soon as we can. Vehicle repairs for quick fixes to minor issues will be made. Kindly assist.
22. We will not be held liable for any program delays, changes, or costs incurred directly or indirectly as a result of weather-related issues, landslides, canceled or delayed flights, accidents, breakdowns of transportation, sickness, or other circumstances.
23. AC won’t operate in all hilly areas or when a car is stopped or parked.
24. Drivers won’t operate vehicles in no-entry zones, and they shouldn’t be required to travel on congested roads or streets. If you need our services for longer than 12 hours per day, please let us know in advance, as the driver’s typical workday is 10 hours.
25. Due to the potential for fatal accidents, some hilly areas do not permit music or driving after sunset. Please assist in the same manner. The pick-up and drop-off location will only be one (if there are multiple pickups and drops, please mention this in the email conversation before booking).
26. If you plan to visit a specific location more than once, please let us know in advance, as the additional visits will incur additional fees.
27. The destination or route of the tour cannot be altered without notice. There will be additional fees that must be confirmed in the event of any modifications.
28. Vehicle prices are subject to change based on changes in India diesel and gasoline prices. Even if the rates are confirmed earlier, we will raise the rate if the price increases by more than 5% from the time of booking.
29. If the requested mode of transportation is not available, an alternative vehicle will be provided with the client’s approval.
30. At many tourist destinations and hill stations, some roads, markets, and malls have “no entry” signs for all or some larger tourist vehicles, depending on the location, and also impose time restrictions. In this situation, the guest must arrange alternative transportation that is available at an additional cost and on a direct payment basis; the ideal package inclusion does not cover this cost.
31. Sometimes there are parking lots a little distance from the tourist attractions. The cost of getting to the parking lot is on the guests.
32. Vehicles may be used for sightseeing stops along the route, inside the city limits, or at other locations noted on the itinerary. Please contact the company if you are interested in additional sightseeing, off-route sightseeing, sightseeing outside of the city limits, or substitute sightseeing. After discussion, additional usage will be allowed; however, there will be fees involved.
33. If a client chooses not to visit a specific sightseeing location, there is no possibility of a refund.
34. If a client requests an excursion that is not included in the package, please let the company know in advance or bring up the matter with the company rather than the driver.
35. There is no credit for a brief stay or unused amenities.
36. No cancellation or refund will be given if a situation arises that is beyond our control, including inclement weather, a landslide, climatic conditions, or any other natural disaster, fire, any embargo, acts or decisions of government, a political or national crisis, road blocks, heavy snowfall, acts of terrorism, or other causes of a similar nature, strikes or issues at airlines, rails, buses, hotels, or transporters, labor unrest, insolvency, or business.
37. During the course of the tour, the company is not liable for any accident, injury, fatality, theft of life, or loss of property.
38. Update your travel documents (provided by the company) to reflect any errors or discrepancies with your original documents no later than one week prior to your departure date. While we’ll make an effort to find a solution, we won’t be held responsible for any cancellations or losses that result from this.
39. Management reserves the right to revoke any service without providing a refund until the customer has paid the full amount owed for the service and the business has accepted it. The company reserves the right to make any and all service-related changes without prior notice up until final approval.
40. All claims, disputes, and litigation relating to the tours that the company has organized or coordinated shall be construed in accordance with current Indian law only, and only Delhi courts shall have jurisdiction.
41. The amount charged for the tour cannot be used as the maximum liability for any claim related to the tour.